This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
FAQs: Orders, Shipping & Returns
Orders are typically processed within 1–2 business days (excluding weekends and holidays). Delivery time depends on your location and the items in your cart, and you’ll see an estimated delivery date at checkout when available. During peak sales or high-demand launches, processing may take a little longer, but we’ll keep you updated by email.
If something isn’t right, you can request a return or refund within the eligible window for your item and order type. Some products (such as opened cosmetics or certain electronics) may have different eligibility rules. For full details on timelines, item condition, and exceptions, please review our Refund and Returns Policy.
Once your order ships, we’ll email you a shipping confirmation with a tracking link (or tracking number) for the carrier. You can also track status anytime from your order confirmation details if you’re signed in. If tracking hasn’t updated after 48 hours, contact us with your order number and we’ll help.
We deliver to many serviceable locations based on courier availability. International shipping availability may vary by destination and product category, and any applicable delivery charges will be shown at checkout. If your address can’t be served for a specific item, you’ll be notified before placing the order.
Use the support form below and share your order number, the email/phone used at checkout, and a brief description of the issue (delivery, wrong item, damage, etc.). For product issues, adding clear photos helps us resolve things faster. Our team will review your request and reply with the next steps as soon as possible.
Still need help?
Didn’t find what you needed in the FAQ? Send us a message here and our support team will reply as soon as possible.
